Heather Hicks

Manager, Hot Springs Resort & Spa

“A lot of people think of hospitality as a stop before they decide what they want to do when they grow up, the myth in that is it is really a pathway of self-building one can achieve. I have found that… digging yourself into hospitality, wrapping your mind around that it is a career path that you can grow on is phenomenal.”

“I was born and raised in Madison County, North Carolina. One thing that is always resounding to me growing up in North Carolina and Appalachia, is my deep Appalachian roots. …this place is part of who you are, that is what helps me excel in hospitality. I love nothing more than a guest coming to Hot Springs, wide-eyed with wonder, saying “this is the most beautiful place I have ever seen in my life. I can’t believe you get to live here!”